Customer Service Representative - Healthcare Support

Join our dynamic team as a Customer Service Representative specializing in healthcare support in Pamulang, Banten. This role is perfect for compassionate professionals who thrive in fast-paced environments and are passionate about delivering exceptional patient care and support. At Private Advertiser, we are committed to providing top-notch healthcare services, and your role will be crucial in ensuring our customers receive the assistance they need. This is an exciting opportunity to grow within a supportive and innovative team.

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with the information and support they require. You will handle inquiries, resolve issues, and ensure a seamless experience for our clients. Our office in Pamulang is a vibrant and welcoming space where collaboration and growth are encouraged.

We are looking for candidates with a proven track record in customer service, preferably in the healthcare industry. The ideal candidate will have excellent communication skills, a strong sense of empathy, and the ability to work efficiently under pressure. If you are ready to make a difference in the lives of our customers, we invite you to apply and be part of our mission to deliver outstanding healthcare support.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide information about our healthcare services.
• Resolve customer complaints and issues in a timely and professional manner.
• Assist customers with scheduling appointments, prescriptions, and other healthcare-related services.
• Document customer interactions and maintain accurate records.
• Collaborate with the healthcare team to ensure seamless service delivery.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Stay updated with the latest healthcare trends and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Excellent written and verbal communication skills in Indonesian.
• Strong problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using customer service software such as Zendesk or Freshdesk.
• Empathy and compassion for customer needs.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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