Customer Retention Specialist - Field Canvassing (Makassar)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our team in Makassar, Sulawesi Selatan. In this role, you will play a pivotal part in our field canvassing efforts, focusing on direct selling, customer engagement, and retention strategies. Our company, a leading player in the credit industry, is dedicated to providing innovative financial solutions and we are looking for a passionate individual to help us achieve our goals.

As a Customer Retention Specialist - Field Canvassing, you will be responsible for visiting customers in their homes or workplaces to understand their needs, provide information about our products, and build strong relationships. This role offers a unique opportunity to work directly with customers, gaining valuable insights and driving our retention efforts forward.

📋 Tanggung Jawab Pekerjaan

• Conducting field canvassing to visit and engage with existing customers.
• Providing information about our credit products and services.
• Building and maintaining strong customer relationships.
• Collecting feedback and addressing customer concerns.
• Assisting in the development and implementation of customer retention strategies.
• Generating leads and identifying opportunities for cross-selling.
• Reporting on customer interactions and outcomes to the team.
• Ensuring compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with credit products and services.
• Knowledge of the Makassar market and customer base.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and dynamic environment.
• Bachelor's degree in Business Administration, Marketing, or a related field.

🛠️ Keahlian

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