Non-Voice Customer Support Specialist - Remote Work in Bali

Join Talent Outsourcing Channel Solutions as a Non-Voice Customer Support Specialist and enjoy a dynamic, flexible work environment in the heart of Bali. This role is perfect for professionals who excel in written communication and want to deliver exceptional customer service from anywhere. You'll be part of a team that handles customer inquiries, issues, and feedback through email, chat, and social media, ensuring every customer feels valued and understood.

At Talent Outsourcing Channel Solutions, we're committed to fostering a culture of innovation and growth. We provide the tools and support you need to thrive, including access to industry-leading software like Zendesk and Freshdesk. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll have the flexibility to work from home while contributing to a global customer support team.

This is your chance to leverage your strong written communication skills to make a tangible impact on customer satisfaction. We offer competitive compensation and a supportive work environment where your ideas and contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries and complaints via email, chat, and social media with a focus on clarity and empathy.
• Document and track customer interactions using tools like Zendesk and Freshdesk.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Provide timely and accurate information to customers, ensuring their needs are met.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures to ensure consistent and high-quality service.
• Participate in training and professional development opportunities to enhance your skills.
• Contribute to the team's success by maintaining a positive and professional attitude.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communication, or a related field, or equivalent experience.
• Minimum 2 years of experience in customer support or a similar role.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Proficiency in using customer support software such as Zendesk, Freshdesk, or similar.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Experience with CRM systems is a plus.
• Passion for providing excellent customer service and a commitment to continuous learning.

🛠️ Keahlian

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